Privacy Policy

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At Innovate Entertainment, we respect your privacy as much as we respect a well-executed event.  

This policy explains how we collect, use and protect your personal information, simply, clearly and with care.

When you interact with us, we may collect:

• Your name, email address, phone number and company details.
• Information you share through enquiries, discovery calls or booking forms.
• Details relevant to projects, events or services we're delivering.
• Website usage information collected through cookies and analytics, where applicable.
   

We use your information to: 

• Respond to enquiries and arrange calls.
• Prepare proposals and deliver our services.
• Communicate with clients, suppliers and project partners.
• Maintain necessary business and financial records.
• Improve our website and services.

Under UK GDPR, we process information where necessary to fulfil a contract or take steps towards one, meet legal obligations, pursue legitimate business interests or where you've given consent.

We'll never sell your personal information.

We use appropriate security measures to protect your information and limit access to those who need it.

We only keep information for as long as necessary. General client and project records are normally retained for up to three years, while financial records are kept in line with applicable legal requirements.

Event-specific sensitive information, such as certain dietary or accessibility requirements, is handled with additional care and normally deleted within 30 days after the event.

 We may share relevant information with trusted service providers, suppliers or project partners where necessary to deliver our services.

This may include website and booking platforms, venues, caterers and authorised project support.

Some providers may process information outside the UK. Where required, appropriate data protection safeguards will apply.

We may also disclose information where legally required.

 Under UK GDPR, you have the right, where applicable, to:

 Access or correct your personal information.

• Request deletion or restriction of its use.
• Object to certain processing.
• Request data portability.
• Withdraw consent where we've relied on it.
   

 To exercise your rights, email to privacy@innovateentertainment.co.uk

You can also raise concerns with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Our website may use cookies to support essential functions and understand how visitors use our site.

Where required, we'll ask for your consent before using non-essential cookies. You can manage your preferences through our cookie settings or your browser.

We may update this policy to reflect changes in our services, practices or legal requirements. The latest version will always be available here.

Innovate Entertainment is a UK-based sole-trader business.

For questions about this policy or how we handle your information, 

contact:privacy@innovateentertainment.co.uk

Last updated: [19 October 2026]